Bandabets
FAQ

Frequently asked questions

Answers to common questions about your account, deposits, withdrawals and bets.

How do I register?

You must be 25 or older to open a Bandabets Uganda account. 1. Click Register on the homepage. 2. Enter your mobile number, then your first name, last name and district. 3. Enter your National Identification Number (NIN), 14 characters as printed on your national ID, with no spaces. 4. Create a password. 5. Accept the Terms & Conditions and click Register. 6. Confirm your number with the code we send you by SMS, and you are ready to bet.

How do I reset my password?

1. Click Login, then Forgot Password. 2. Enter your registered mobile number and click Send OTP. 3. Enter the code you receive by SMS and choose a new password.

Can I have more than one account on Bandabets Uganda?

No. Each customer may hold one account only. If you have a problem with your account, chat with our support team and we will help.

How do I deposit?

1. Log in to your account. 2. Click Deposit at the top of the page. 3. Choose Mobile Money. 4. Enter the amount and click Deposit. 5. Confirm the payment with your PIN when your phone prompts you. Your balance updates as soon as the payment clears.

How do I place a bet?

1. Log in to your account. 2. Choose a sport, then a country, league or match. You can also search for a team. 3. Click the odds you want to back; each selection is added to your betslip. 4. Open the betslip, enter your stake and click Place Bet.

How do I withdraw?

1. Log in to your account. 2. Open your balance at the top of the page and choose Withdraw. 3. Enter the amount and confirm. 4. The money is sent to your Mobile Money account, and you receive an SMS when it arrives.

What is cash out?

Cash out lets you settle a bet before its events have finished, for the amount offered at that moment, whatever the final result. You can cash out all of a bet, part of it, or set an amount for it to cash out automatically.

How do I cash out?

1. Open My Bets and choose an open bet that offers cash out. 2. Click Cashout Now to cash out the whole bet, choose a partial amount, or set an auto cash out amount. 3. Confirm, and the amount is added to your balance.

How do I contact customer care?

Chat with us using the Chat button at the top of the site. You can also find Bandabets Uganda on: • Facebook: https://www.facebook.com/profile.php?id=61584031510861 • Instagram: https://www.instagram.com/bandabets_ug/ • X: https://x.com/BandabetsUG • TikTok: https://www.tiktok.com/@banda_bets • Telegram: https://t.me/Ug_bandabetsbot • WhatsApp: https://wa.me/256776225922

Bandabets
Uganda
Uganda

Uganda's premier sports betting and casino platform. Bet smart, win big.

25+

Gambling can be addictive. Play responsibly and only bet what you can afford to lose.

Bandabets in Uganda is operated by BetSport Uganda Ltd, and is fully authorized and regulated by the National Lotteries and Gaming Regulatory Commision under the National lottery act 2005(as amended), Laws of Uganda, with License Number: NLGRB-BM-26-0163.

© 2026 Bandabets Uganda. All rights reserved.